Marlien is a new firm. Rather than invent a track record, here's the real, cited research behind why the Diagnostic is built the way it is.
70% of firms failed to capture a caller's contact information before ending the call. About a third of promised callbacks are never honored. Independently, law-firm answer rates for prospective-client calls dropped from 56% (2019) to 40% (2024).
Where it comes from: FindLaw's intake research and Clio's Legal Trends Report — both independently verified against source. Corroborated directly by practicing attorneys on r/Lawyertalk describing intake as "the bane of my existence."
Over a third of malpractice claims stem from administrative errors, mainly missed calendar deadlines. Separately, most IOLTA trust-accounting violations trace back to disorganized bookkeeping, not theft — "you do not have to be a thief to face serious penalties, you only have to be disorganized enough."
Where it comes from: ABA malpractice-claims data (via WSBA) and the Florida Bar's own annual discipline-trends report, where trust accounting and communication are recurring top-10 complaint categories.
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